Refund / Return Policy

Last updated: 01/10/2026

At MYSTYNE, customer satisfaction is important to us. We understand that sometimes a product may not meet your expectations. This Refund & Return Policy explains the conditions under which returns, refunds, and exchanges are accepted.

Please read this policy carefully before making a purchase.

1. Return Eligibility (30-Day Return Policy)

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned in its original packaging
  • The item must show no signs of wear, damage, washing, or alteration
  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions will not be eligible for a refund.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Items that have been worn, washed, or used
  • Items returned without original packaging
  • Items showing signs of damage caused by the customer
  • Clearance or final sale items (if applicable)

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. How to Start a Return

To initiate a return, please follow these steps:

  1. Contact our support team at [your support email]

  2. Include:

  • Your order number
  • The reason for the return
  • Clear photos of the item (if applicable)

  1. Our team will review your request and provide return instructions if approved

⚠️ Do not send items back without contacting us first.
Unauthorized returns may not be processed.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect
  • Shipping fees are non-refundable
  • We recommend using a trackable shipping method, as we are not responsible for lost return packages

Once the return is received and inspected, you will be notified of the approval or rejection of your refund.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

You must provide:

  • Clear photos or videos showing the issue
  • Your order number

If the issue is confirmed, we will offer:

  • A replacement at no additional cost, or
  • A full refund, depending on the situation

6. Refund Process

Once your return is approved and received:

  • Refunds are processed to the original payment method
  • Please allow 5–10 business days for the refund to appear on your account (depending on your bank or card issuer)

Only the product price will be refunded.
Original shipping costs are non-refundable, except in cases of damaged or incorrect items.

7. Partial Refunds (If Applicable)

Partial refunds may be granted if:

  • The item shows signs of use
  • The item is returned incomplete or damaged
  • The return does not fully meet our policy requirements

Any partial refund decisions are made at our discretion.

8. Exchanges

If you would like to exchange an item (for a different size or color), please contact us within 15 days of delivery.

Exchanges are subject to:

  • Product availability
  • Approval by our support team

Customers are responsible for any additional shipping costs related to exchanges.

9. Order Cancellations

  • Orders can only be canceled within 12 hours of purchase
  • After this time, orders may already be processed or shipped and cannot be canceled

If you need to cancel an order, please contact us as soon as possible.

10. Late or Missing Refunds

If you have not received your refund after the processing period:

  • Check your bank or card statement again
  • Contact your bank or payment provider
  • If the issue persists, contact us at contact@mystyne.com

11. Fraud & Abuse Prevention

We reserve the right to refuse returns or refunds if we detect:

  • Excessive or suspicious return activity
  • Abuse of our return policy
  • Fraudulent claims

This policy is in place to protect both our customers and our business.

12. Contact Information

If you have any questions regarding this Refund & Return Policy, please contact us:

Email: contact@mystyne.com
Response time: Within 24–48 business hours

13. Policy Updates

We reserve the right to update or modify this policy at any time.
Changes will take effect immediately upon posting on this page.